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President to President
Molly Corbett Broad's weekly email newsletter to higher education leaders.

President to President Special Edition: VA Provides Post-9/11 GI Bill Benefits Processing Guidance

Vol. 13, No. 37

I wanted to make sure you are aware of a letter sent last week to many of our institutions by the Department of Veterans Affairs (VA) with suggestions for how college and university administrators can assist the VA as the agency works to improve the timely processing of Post-9/11 GI Bill benefits. The letter is technical in nature and you may want to pass it along to the administrator on your campus who oversees these benefits.

Gen. Allison A. Hickey, VA under secretary for benefits, extends "sincere appreciation" to the institutions that have provided informal loans of money and/or books to veterans experiencing benefit payment delays. She encourages colleges and universities to continue to offer billing flexibility for veterans while their benefits are processed.

VA plans to hold an interactive webinar in January that will allow institutions to offer suggestions and ideas about how it can further improve the GI Bill benefits payment process. I will share more information about this webinar when it becomes available.

Gen. Hickey's letter also includes a two-page enclosure with suggestions for how institutions and their School Certifying Officials (SCOs) can assist in this process and provides a special VA Education Call Center hotline dedicated to addressing SCO questions or problems, 855-225-1159. The VA also offers a website that allows SCOs to complete online training and stay current on new rules and issues.

Molly Corbett Broad
President of ACE