Course Section 1 Content Section 1 Content Left Section 1 Content Right Credit Type: Course ACE ID: DLCR-0003 Version: 5 Organization: Dale Carnegie & Associates, Inc. Location: Classroom-based Length: 8-week format (28 hours); 3-day format (24 hours) Minimum Passing Score: 70 ACE Credit Recommendation Period: 10/1/2018 - 9/30/2021 7/1/2015 - 9/30/2018 1/1/2000 - 6/30/2015 10/1/1995 - 12/31/1999 1/1/1983 - 9/30/1995 Credit Recommendation & Competencies Section 2 Content Section 2 Content Left Section 2 Content Right Level Credits (SH) Subject Lower-Division Baccalaureate 2 Selling or Customer Relations Description Section 3 Content Section 3 Content Left Section 3 Content Right Objective: The course objective is to demonstrate self-confidence needed to overcome the challenges of selling; communicate value and sell from a buyer's point of view; master a consultative selling process to accelerate the sales cycle; strengthen relationships by building credibility and client loyalty; and develop a positive attitude to generate predictable sales results. Learning Outcomes: Identify common standards and procedures specific to generating sales Understand how to build rapport and generate product interest Identify ways to address customer problems and create selling opportunities General Topics: Building rapport Generating interest Providing solutions Resolving objections Appealing to motives and gaining commitment Uncovering opportunities Planning for success Mastering the selling process Instruction & Assessment Section 4 Content Section 4 Content Left Section 4 Content Right Instructional Strategies: Classroom Exercise Discussion Learner Presentations Lectures Practical Exercises Methods of Assessment: Performance Rubrics (Checklists) Presentations Supplemental Materials Section 5 Content Section 5 Content Left Section 5 Content Right Equivalencies Section 6 Content Section 6 Content Left Section 6 Content Right Button Content Rail Content 1 Other offerings from Dale Carnegie & Associates, Inc. View All Courses College Credit Opportunities Page Content