Course Section 1 Content Section 1 Content Left Section 1 Content Right Credit Type: Course ACE ID: AICP-0127 Version: 3 Organization's ID: AIC 30 Organization: American Institute For Chartered Property Casualty Underwriters/The Institutes Location: Classroom-based Length: 9 weeks (36 -- 54 hours) Minimum Passing Score: 70 ACE Credit Recommendation Period: 2/1/2023 - 1/31/2026 5/1/2019 - 4/30/2022 8/1/2017 - 4/30/2019 Credit Recommendation & Competencies Section 2 Content Section 2 Content Left Section 2 Content Right Level Credits (SH) Subject Upper-Division Baccalaureate 3 Insurance Claims or Property Insurance Description Section 3 Content Section 3 Content Left Section 3 Content Right Objective: The course objective is to enable students to learn how to apply claim handling principles and investigation techniques. Learning Outcomes: Effectively apply best practices to everyday work Construct a solid foundation in the application of effective claim investigation techniques Avoid costly lawsuits by utilizing good-faith claim handling techniques Demonstrate commitment to customers Create customer loyalty with improved communication and strong negotiation skills Enhance effectiveness General Topics: Claim function and professional ethics The claim handling process Setting case reserves and investigating claims Documenting claims Communicating effectively Dealing with fraud Negotiating claims Litigating claims Good-faith claim handling Instruction & Assessment Section 4 Content Section 4 Content Left Section 4 Content Right Instructional Strategies: Case Studies Practical Exercises Methods of Assessment: Examinations Supplemental Materials Section 5 Content Section 5 Content Left Section 5 Content Right Equivalencies Section 6 Content Section 6 Content Left Section 6 Content Right Button Content Rail Content 1 Other offerings from American Institute For Chartered Property Casualty Underwriters/The Institutes View All Courses College Credit Opportunities Page Content