Course

Course Summary
Credit Type:
Course
ACE ID:
YRUP-0032
Organization's ID:
BUS 208
Organization:
Year Up
Location:
Classroom-based
Length:
4 weeks (37 hours)
Dates Offered:
Credit Recommendation & Competencies
Level Credits (SH) Subject
Lower-Division Baccalaureate 1 Human Resources
Description

Objective:

The course objective is to provide students with hands-on experience interacting with customers before entering their internship.

Learning Outcomes:

  • Assess personal performance based on metrics and reflect on simulations to share best practices
  • Demonstrate appropriate use of sales skills from shadowing high-performing employees to observe classroom sales concepts in action
  • Demonstrate the ability to sell products to live customers
  • Demonstrate the ability to research and segment the market, approach customers effectively, use sales scripts appropriately, build rapport with existing and prospective customers, overcome objections, close a deal
  • Build a network of sales and support professionals

General Topics:

  • Overcoming objections
  • Spotting talent in employees
  • Dealing with dry spells
Instruction & Assessment

Instructional Strategies:

  • Audio Visual Materials
  • Case Studies
  • Classroom Exercise
  • Computer Based Training
  • Discussion
  • Laboratory
  • Learner Presentations
  • Lectures
  • Practical Exercises

Methods of Assessment:

  • Case Studies
  • Examinations
  • Performance Rubrics (Checklists)
  • Presentations
  • Quizzes
  • Written Papers

Minimum Passing Score:

70%
Supplemental Materials