Course

Course Summary

Credit Type:

Course

ACE ID:

YRUP-0006

Organization:

Year Up

Location:

Hybrid

Length:

37 hours (5 weeks total)

Dates Offered:

Credit Recommendation & Competencies

Level	Credits (SH)	Subject
Lower-Division Baccalaureate	2	Computer Hardware

Description

Objective:

Upon the successful completion of the course, the student will be able to collect configuration information about a computer using system commands; identify and describe the function of the physical components of a computer system; explain how to install a PSU, RAM, optical drive, and HDD/SSD; create a model for how to build a computer piece by piece, the direction in which the component faces and how it is secured; execute a complete machine disassembly and rebuild, and provide Helpdesk support to customers by proposing troubleshooting solutions to common computer hardware problems.

Learning Outcomes:

Identify the major components of a personal computer
Assemble and disassemble a personal computer
Install, configure, and troubleshoot motherboards, disk drives, expansion cards, ports, and other peripherals in a personal computer
Diagnose and troubleshoot the most common hardware and software issues using a troubleshooting methodology in a personal computer and/or IT industry-standard office program suite
Identify and apply appropriate customer service strategies that foster and promote customer satisfaction
Navigate an industry-standard ticketing system (i.e. Zendesk) while learning to track customer problems