Course

Course Summary
Credit Type:
Course
ACE ID:
YRUP-0007
Organization's ID:
CIS 202
Organization:
Year Up
Location:
Hybrid
Length:
5 weeks (37 hours)
Dates Offered:
Credit Recommendation & Competencies
Level Credits (SH) Subject
Lower-Division Baccalaureate 3 Operating Systems
Description

Objective:

The course objective is to evaluate needs, weigh affordances, determine the best fit operating system and present decision makers with an informed recommendation; construct an organizational method for structuring folders, subfolders, and files to being clarity to internal file structure; produce a guide explaining the process of installation and post installation of an operating system; evaluate the advantages and disadvantages various computer virtualization options; manage, configure, troubleshoot and communicate issues with operating systems to customers; and enter and update issues using a ticketing system, grouping agents, generating tickets and solving troubleshooting issues.

Learning Outcomes:

  • Perform file management operations
  • Explain file attributes and file extensions
  • Identify requirements needed to install and upgrade various operating systems
  • Install an operating system (physical and virtual)
  • Utilize utility software within the operating system
  • Diagnose and troubleshoot the most common issues using a troubleshooting methodology in a personal computer and/or IT industry standard office program suite
  • Apply preventative maintenance techniques
  • Describe the components of system software
  • Explain the four major functions of an operating system
  • Compare types of operating systems to include purpose, limitations, and compatibilities
  • Perform functions using the GUI and command line interface in Windows and Linux environments
  • Exhibit proficiency in navigating and completing the most common tasks and functions of an industry standard directory service, such as active directory
  • Utilize Windows control panel and administrative tools
  • Navigate an industry standard ticketing system (i.e. Zendesk) while learning to track customer problems and record an updated work log throughout the ticketing process

General Topics:

  • Operating system concepts
  • File management
  • Operating system installation
  • Virtualization
  • Managing operating systems
  • Troubleshooting
  • Utility programs
  • Ticketing
  • Windows server
Instruction & Assessment

Instructional Strategies:

  • Audio Visual Materials
  • Case Studies
  • Classroom Exercise
  • Computer Based Training
  • Discussion
  • Laboratory
  • Learner Presentations
  • Lectures
  • Practical Exercises

Methods of Assessment:

  • Case Studies
  • Examinations
  • Performance Rubrics (Checklists)
  • Presentations
  • Quizzes
  • Written Papers

Minimum Passing Score:

70%
Supplemental Materials