Course

Course Summary
Credit Type:
Course
ACE ID:
YRUP-0006
Organization's ID:
CIS 201
Organization:
Location:
Hybrid
Length:
5 weeks (37 hours)
Dates Offered:
Credit Recommendation & Competencies
Level Credits (SH) Subject
Lower-Division Baccalaureate 3 Computer Information Systems or Information Technology
Description

Objective:

The course objective is to collect configuration information about a computer using system commands; identify and describe the function of the physical components of a computer system; explain how to install a PSU, RAM, optical drive, and HDD/SSD; create a model for how to build a computer piece by piece, the direction in which the component faces and how it is secured; execute a complete machine disassembly and rebuild; and provide helpdesk support to customers by proposing troubleshooting solutions to common computer hardware problems.

Learning Outcomes:

  • Identify the major components of a personal computer
  • Assemble and disassemble a personal computer
  • Install, configure, and troubleshoot motherboards, disk drives, expansion cards, ports, and other peripherals in a personal computer
  • Understand and apply the fundamentals of networking including: IP addressing, subnetting, ports, MAC addressing, and securing wireless networks
  • Set up, configure, and troubleshoot personal wireless networks
  • Diagnose and troubleshoot common hardware problems in a personal computer using a troubleshooting methodology
  • Identify and apply appropriate customer service strategies that foster and promote high customer satisfaction.

General Topics:

  • Computer hardware concepts
  • Computer hardware components (internal and external)
  • Computer assembly (virtual and physical)
  • Safe working conditions and procedures
  • Troubleshooting
  • Customer service
Instruction & Assessment

Instructional Strategies:

  • Audio Visual Materials
  • Case Studies
  • Classroom Exercise
  • Computer Based Training
  • Discussion
  • Laboratory
  • Learner Presentations
  • Lectures
  • Practical Exercises

Methods of Assessment:

  • Case Studies
  • Examinations
  • Performance Rubrics (Checklists)
  • Presentations
  • Quizzes
  • Written Papers

Minimum Passing Score:

70%
Supplemental Materials