Course

Course Summary

Credit Type:

Course

ACE ID:

YRUP-0007

Organization:

Year Up

Location:

Hybrid

Length:

37 hours (5 weeks in total)

Dates Offered:

Credit Recommendation & Competencies

Level	Credits (SH)	Subject
Lower-Division Baccalaureate	2	Computer Software

Description

Objective:

Upon the successful completion of this course, the student will be able to evaluate needs, weigh affordances, determine the best fit operating system, and present decision makers with an informed recommendation; construct an organizational method for structuring folders, subfolders, and files to bring clarity to internal file structure; produce a guide explaining the process of installation and post installation of an operating system; evaluate the advantages and disadvantages various computer virtualization options; manage, configure, troubleshoot and communicate issues with operating systems to customers; and enter and update issues using a ticketing system, grouping agents, generating tickets and solving troubleshooting issues.

Learning Outcomes:

Perform file management operations
Explain file attributes and file extensions
Describe the components of system software
Explain the four primary functions of an operating system
Compare types of operating systems to include purpose, limitations, and compatibilities
Identify requirements needed to install and upgrade various operating systems
Install an operating system (physical and virtual)
Perform functions using the GUI and command line interface in Windows and Linux environments
Utilize utility software within the operating system (backup, restore, imaging, defragmentation, device management, process management, memory management, and user accounts)
Utilize windows control panel and administrative tools; and apply preventative maintenance techniques
Navigate and complete the most common tasks and functions of an industry-standard directory service