Course

Course Summary
Credit Type:
Course
ACE ID:
WALM-0034
Organization:
Walmart Stores, Inc.
Location:
Classroom-based
Length:
6 weeks (40 hours)
Dates Offered:
Credit Recommendation & Competencies
Level Credits (SH) Subject
Lower-Division Baccalaureate 1 Customer Service
Description

Objective:

The course objective is to familiarize students with basic math concepts and demonstrate proper techniques when using a Point-of-Sale computerized cashier system and demonstrate fundamentals of product sales. Course work will also emphasize the importance of portraying a professional image, developing good communication skills and listening techniques in the context of customer service.

Learning Outcomes:

  • Use key parts of the Point-of-Scale system
  • Provide customer service
  • Understand and apply key company policies
  • Understand and apply local, state, and federal laws and regulations

General Topics:

  • Key parts of the Point-of-Scale system
  • Customer service and customer appreciation
  • Key company policies
  • Local, state, and federal laws and regulations
Instruction & Assessment

Instructional Strategies:

  • Audio Visual Materials
  • Computer Based Training
  • Discussion
  • Lectures
  • Practical Exercises

Methods of Assessment:

  • Examinations
  • Performance Rubrics (Checklists)
  • Quizzes

Minimum Passing Score:

75%
Supplemental Materials