Course

Credit Type:
Course
ACE ID:
WALM-0148
Version:
2
Organization's ID:
4805
Organization:
Location:
Classroom-based
Length:
4 days (32 hours)
Minimum Passing Score:
70
ACE Credit Recommendation Period:
Credit Recommendation & Competencies
Level Credits (SH) Subject
Vocational-Certificate 2 Retail Operations Management
Competency Framework Statement
Lightcast Skills Retail Operations
Lightcast Skills Data Analysis
Lightcast Skills Profit and Loss (P&L) Management
Lightcast Skills Merchandising
Lightcast Skills Leadership
Description

Objective:

The course objective is to prepare coaches to successfully run their businesses by making informed judgment-based decisions to impact financials, lead merchandising, and operational execution and demonstrate that all are interdependent workstreams.

Learning Outcomes:

  • Effectively interpret data and apply data-driven decision making to address issues in the store and improve the overall performance of the business
  • Prioritize, plan, and lead successful retail days that maximize profits and customer satisfaction by identifying and communicating key tasks and priorities to their teams based on financial and operational metrics, data, and customer feedback
  • Plan and execute effective merchandising strategies that are informed by financial trends and operational metrics, resulting in a successful retail week for their stores
  • Manage their retail business every month, leveraging financial and operational metrics, while prioritizing people development and management to maximize sales and customer satisfaction

General Topics:

  • Assess Success
  • The Data That Makes Us
  • Financial Health
  • Operational Health
  • People Assignment
  • Win The Day
  • Establish Your Day
  • Daily Data
  • Minding Our Margins
  • People Powered
  • Win The Week
  • Morning Management Meeting
  • Week at a Glance
  • Financials: The Money Matters
  • Be the Merchant Maker
  • Be the Performance Coach
  • Win The Month
  • Financial Progress
  • Merchandise Mastermind
  • Stop the Shrink
  • Profit and Loss Review
  • People Pipeline
Instruction & Assessment

Instructional Strategies:

  • Classroom Exercise
  • Discussion
  • Lectures
  • Practical Exercises
  • Work-based Learning

Methods of Assessment:

  • Examinations
Supplemental Materials
Equivalencies