Course

Credit Type:
Course
ACE ID:
WALM-0148
Version:
1
Organization:
Location:
Classroom-based
Length:
4 days (32 hours)
Minimum Passing Score:
70
ACE Credit Recommendation Period:
Credit Recommendation & Competencies
Level Credits (SH) Subject
Vocational-Certificate 1 Leadership
Competency Framework Statement
Lightcast Skills Influencing Skills
Lightcast Skills Accountability
Lightcast Skills Supervision
Lightcast Skills Planning
Lightcast Skills Self-Motivation
Lightcast Skills Customer Service
Lightcast Skills Leadership
Lightcast Skills Merchandising
Lightcast Skills Operational Excellence
Description

Objective:

The course objective is to prepare coaches to successfully run their businesses by making informed judgment-based decisions to impact financials, lead merchandising and operational execution, and demonstrate that all are interdependent workstreams.

Learning Outcomes:

  • Manage their retail business every month, leveraging financial and operational metrics, while prioritizing people development and management to maximize sales and customer satisfaction.
  • Effectively interpret data and apply data-driven decision making to address issues in the store and improve the overall performance of the business.
  • Prioritize, plan, and lead successful retail days that maximize profits and customer satisfaction by identifying and communicating key tasks and priorities to their teams based on financial and operational metrics, data, and customer feedback.
  • Plan and execute effective merchandising strategies that are informed by financial trends and operational metrics, resulting in a successful retail week for their stores.

General Topics:

  • Operational Health
  • People Assignment
  • Financial Progress
  • Merchandise Mastermind
  • Stop the Shrink
  • Profit and Loss Review
Instruction & Assessment

Instructional Strategies:

  • Classroom Exercise
  • Discussion
  • Lectures
  • Practical Exercises
  • Work-based Learning

Methods of Assessment:

  • Examinations
Supplemental Materials
Equivalencies