Course

Credit Type:
Course
ACE ID:
WALM-0218
Version:
1
Organization's ID:
5002
Organization:
Walmart Inc.
Location:
Classroom-based
Length:
1 day (8 hours)
Minimum Passing Score:
70
ACE Credit Recommendation Period:
Credit Recommendation & Competencies
Level Credits (SH) Subject
Vocational-Certificate 1 Retail Operations Management
Competency Framework Statement
Lightcast Skills Customer Service
Lightcast Skills Communications
Lightcast Skills Training and Development
Lightcast Skills Leadership
Lightcast Skills Problem Solving
Lightcast Skills Retail Management
Description

Objective:

The course objective is to build on the Store Fulfillment experience, equipping leaders to run InHome operations, influence associates who work outside the store, and train and lead their teams effectively in providing this high-touch, member only service.

Learning Outcomes:

  • Create a three-minute communication designed to be shared in a morning huddle to influence InHome performance improvement for the day and the week
  • Demonstrate effective communication and collaboration skills that build mutual trust and reliability when one team member is responsible for completing a goal on behalf of the larger team
  • Teach InHome associates how to make good decisions by prioritizing safety and compliance protocols, adhering to processes, utilizing support systems in place, and acting as a brand ambassador
  • Teach InHome associates how to respond to factors outside their control in ways that create best possible outcomes for themselves, customers, the team, and the business
  • Design a reliable support system that InHome associates can trust and utilize to make good decisions and continuously improve their judgment
  • Facilitate InHome Van Driver training using the Tell, Show, Do, Review method to ensure new drivers learn procedures safely, confidently, and with engagement

General Topics:

  • Review InHome Performance
  • Lead InHome Associates
  • Train for InHome Excellence
Instruction & Assessment

Instructional Strategies:

  • Classroom Exercise
  • Discussion
  • Learner Presentations
  • Lectures

Methods of Assessment:

  • Examinations
Supplemental Materials
Equivalencies

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