Course

Credit Type:
Course
ACE ID:
WALM-0166
Version:
1
Organization:
Walmart Inc.
Location:
Hybrid
Length:
4 days (32 hours)
Minimum Passing Score:
70
ACE Credit Recommendation Period:
Credit Recommendation & Competencies
Level Credits (SH) Subject
Lower-Division Baccalaureate 2 Service Operations Management
Competency Framework Statement
Lightcast Skills Accountability
Lightcast Skills Supervision
Lightcast Skills Customer Service
Lightcast Skills Operations
Lightcast Skills Operational Excellence
Description

Objective:

The course objective is to equip Sam’s Club team managers with the operational capabilities needed to support Sam’s Club business strategy and lead effectively in the club channel. The course combines classroom learning with in-club immersion and represents the second part of the License2Lead/License2Operate program.

Learning Outcomes:

  • Formulate strategies to adapt and thrive in the evolving retail environment
  • Empower and develop associates
  • Foster a culture of excellence and operational efficiency within Sam’s Club
  • Ensure safety and compliance within the club
  • Develop skills to leverage tools and apps for business impact
  • Create a member-obsessed environment
  • Own their business to maximize on the Sam’s Business Model
  • Demonstrate operational leadership
  • Enhance member satisfaction
  • Use financial and operational data to make informed decisions

General Topics:

  • Culture
  • Planning
  • Club Standards
  • Shrink
  • Running the Business
Instruction & Assessment

Instructional Strategies:

  • Classroom Exercise
  • Discussion
  • Learner Presentations
  • Practical Exercises
  • Work-based Learning

Methods of Assessment:

  • Examinations
Supplemental Materials
Equivalencies

Other offerings from Walmart Inc.

View All Courses
College Credit Opportunities