Course

Credit Type:
Course
ACE ID:
WALM-0181
Version:
1
Organization:
Location:
Hybrid
Length:
3 days (24 hours)
Minimum Passing Score:
70
ACE Credit Recommendation Period:
Credit Recommendation & Competencies
Level Credits (SH) Subject
Vocational-Certificate 3 Pharmacy Technician Fundamentals
Competency Framework Statement
Lightcast Skills Accountability
Lightcast Skills Organizational Skills
Lightcast Skills Customer Service
Lightcast Skills Communications
Lightcast Skills Leadership
Lightcast Skills Interpersonal Communications
Lightcast Skills Problem Solving
Lightcast Skills Multitasking
Lightcast Skills Detail Oriented
Lightcast Skills Retail Operations
Lightcast Skills Product Knowledge
Lightcast Skills Pharmacist Assistance
Lightcast Skills Pharmacy Operations
Lightcast Skills Patient Assistance
Lightcast Skills Retail Management
Description

Objective:

The course objective is to understand the depth and breath for the role responsibility of the pharmacy manager and the leadership qualities in the pharmacy environment.

Learning Outcomes:

  • Define Walmart's Code of Conduct and when to report concerns
  • Explore the impacts of micromanagement and vulnerability
  • Describe leadership roles using the PCML model
  • Differentiate between what it means to lead with high expectations for performance and to lead with high pressure to perform
  • Explore the values that we align our behaviors to at Walmart
  • Recognize how to build trust by performing with integrity
  • Explain the overall vision and expectations from leadership
  • Identify role clarity and delegation as key elements of effective leadership
  • Identify how to address and prevent retaliation
  • Explain the three components of the SBI feedback model

General Topics:

  • Role Clarity
  • Leadership Expectations
  • Leading with Integrity
Instruction & Assessment

Instructional Strategies:

  • Audio Visual Materials
  • Classroom Exercise
  • Discussion
  • Learner Presentations
  • Practical Exercises

Methods of Assessment:

  • Quizzes
Supplemental Materials
Equivalencies