Course

Credit Type:
Course
ACE ID:
WALM-0199
Version:
1
Organization:
Location:
Classroom-based
Length:
2 days (16 hours)
Minimum Passing Score:
70
ACE Credit Recommendation Period:
Credit Recommendation & Competencies
Level Credits (SH) Subject
Lower-Division Baccalaureate 1 Management
Competency Framework Statement
Lightcast Skills Management
Lightcast Skills Interpersonal Communications
Lightcast Skills Customer Service
Lightcast Skills Retail Operations
Lightcast Skills Profit and Loss (P&L) Management
Lightcast Skills Retail Management
Description

Objective:

The course objective is to provide department managers with the skills to embrace a high performing culture.

Learning Outcomes:

  • Understand reporting tools and financials
  • Be accountable and hold others accountable
  • Complete performance evaluations
  • Complete performance conversations
  • Operate the department with success
  • Understand importance of change management and utilize techniques when leading in the store
  • Create a high performing culture
  • Complete claims process

General Topics:

  • Welcome and Introduction
  • High Performing Culture
  • Developing a Leadership Presence
Instruction & Assessment

Instructional Strategies:

  • Case Studies
  • Discussion

Methods of Assessment:

  • Examinations
Supplemental Materials
Equivalencies