Course Section 1 Content Section 1 Content Left Section 1 Content Right Credit Type: Course ACE ID: WALM-0158 Version: 1 Organization: Walmart Inc. Location: Classroom-based Length: 1 week (40 hours) Minimum Passing Score: 70 ACE Credit Recommendation Period: 7/1/2020 - 6/30/2023 Credit Recommendation & Competencies Section 2 Content Section 2 Content Left Section 2 Content Right Level Credits (SH) Subject Lower-Division Baccalaureate 3 Service Management Competency Framework Statement Lightcast Skills Customer Service Lightcast Skills Troubleshooting (Problem Solving) Lightcast Skills Pre-Trip And Post-Trip Vehicle Inspections Lightcast Skills Selling Techniques Lightcast Skills Preventive Maintenance Description Section 3 Content Section 3 Content Left Section 3 Content Right Objective: The course objective is to analyze how roles and responsibilities of the Auto Care Center coach (ACCC), team lead, service technician, service writer, and team associate work together to help the ACC be successful. Learning Outcomes: Assess the performance of the team in completing procedures accurately. Demonstrate proficiency in proper lift usage and utilizing the ALI Lifting it Right Manual. Demonstrate fluency with the requirements of proper tire sizing and fitment. Demonstrate proficiency in tire sales and services. Evaluate the level of adherence to environmental compliance regulations in the Auto Care Center. Identify the impact of Auto Care Center claims on the business and design a prevention plan to improve metrics. Analyze how roles and responsibilities of the Auto Care Center coach (ACCC), team lead, service technician, service writer, and team associate work together to help the ACC be successful. Identify opportunities in their business and recognize the behaviors that need to be changed to improve financial performance. General Topics: ACC Roles and Responsibilities ACC Reputation for Excellence Financial Acumen Tire TREAD Act Basic Services Battery Services Tools and Supplies Equipment Maintenance Instruction & Assessment Section 4 Content Section 4 Content Left Section 4 Content Right Instructional Strategies: Classroom Exercise Computer Based Training Discussion Learner Presentations Lectures Practical Exercises Work-based Learning Methods of Assessment: Examinations Supplemental Materials Section 5 Content Section 5 Content Left Section 5 Content Right Equivalencies Section 6 Content Section 6 Content Left Section 6 Content Right Button Content Rail Content 1 Other offerings from Walmart Inc. View All Courses College Credit Opportunities Page Content