Course

Course Summary
Credit Type:
Course
ACE ID:
VSPA-0007
Organization's ID:
VSPA-0007
Organization:
Virginia State Police Academy
Location:
Classroom-based
Length:
1 week and 40 hours
Dates Offered:
Credit Recommendation & Competencies
Level Credits (SH) Subject
Lower-Division Baccalaureate 2 Police Science
Description

Objective:

The course objective is to provide entry level training for agency dispatchers.

Learning Outcomes:

  • be able to receive, gather information and dispatch emergency calls.
  • be able to comprehend the concept of cultural diversity as it relates to providing customer service to the public
  • be able to understand the liability issues that are congruent to the vocation

General Topics:

  • Legal Issues Public Relations & The Media Civil Liability Survival Spanish Communication Procedures Emergency Communication Plans & Disasters Communications for Specialized Situations Handling Pursuits and Shootings Critical Incident Stress Management Ethics & Leadership
Instruction & Assessment

Instructional Strategies:

  • Audio Visual Materials
  • Classroom Exercise
  • Discussion
  • Lectures

Methods of Assessment:

  • Examinations

Minimum Passing Score:

70%
Supplemental Materials