Course

Course Summary
Credit Type:
Course
ACE ID:
VASC-0008
Organization's ID:
FLG 109, FLG 209, FLG 309
Organization:
VA Acquisition Academy Supply Chain Management School
Length:
62 hours
Dates Offered:
Credit Recommendation & Competencies
Level Credits (SH) Subject
Lower-Division Baccalaureate 3 Communication
Lower-Division Baccalaureate 1 Problem Solving and Decision Making
All three courses, FLG 109, FLG 209, FLG 309, must be completed to receive credit recommendation.
Description

Objective:

The course objective is to introduce to the importance of expressing information effectively verbally and in writing, to individuals and groups, considering the audience, usefulness of the information to the audience, and nature of the information. At the advanced level, course objectives serve to prepare the Level III Supply Chain Professional to lead cross-functional teams, supervise day-to-day functions of the organization, and conduct medium-range planning for the organization.

Learning Outcomes:

  • prepare written documents with clarity and accuracy as well as developing clear and convincing presentations
  • understand different communication styles
  • understand how to differentiate between communication styles, listen to others, and identify nonverbal cues
  • apply problem-solving and decision-making techniques to recommend and execute an appropriate course of action
  • apply change management and communications strategies to implement these initiatives

General Topics:

  • Establishing an approach to implementing an effective VA Strategic Plan
  • Verbal and written communications
  • Problem solving
  • Decision making
  • Customer service
  • Supervision skills
  • Planning
Instruction & Assessment

Instructional Strategies:

  • Audio Visual Materials
  • Case Studies
  • Classroom Exercise
  • Computer Based Training
  • Discussion
  • Learner Presentations
  • Practical Exercises

Methods of Assessment:

  • Examinations

Minimum Passing Score:

80%
Supplemental Materials