Course

Credit Type:
Course
ACE ID:
UAWG-0010
Version:
1
Organization:
UAW-GM Center for Human Resources
Location:
Classroom-based
Length:
22 hours (3 days)
ACE Credit Recommendation Period:
Credit Recommendation & Competencies
Level Credits (SH) Subject
Lower-Division Baccalaureate 1 Human Resource Management or Conflict Resolution
Description

Objective:

To teach the mediation process as a conflict resolution technique.

Learning Outcomes:

  • Be aware of the implications of a mediator's behavior
  • Identify tools for alternative dispute resolution
  • Describe several causes and effects of conflict
  • Describe and distinguish mediation from other forms of dispute resolution
  • Demonstrate effective mediation skills
  • Explain the role of the mediator
Instruction & Assessment

Instructional Strategies:

  • Audio Visual Materials
  • Case Studies
  • Discussion
  • Laboratory
  • Lectures
Supplemental Materials
Equivalencies