Course Course Summary Section 1 Content Section 1 Content Left Section 1 Content Right Credit Type: Course ACE ID: OPM-0053 Organization: U.S. Office of Personnel Management Location: Classroom-based Length: 120 hours (3 non-consecutive weeks) Dates Offered: 9/1/2006 - 7/31/2015 Credit Recommendation & Competencies Section 2 Content Section 2 Content Left Section 2 Content Right Level Credits (SH) Subject Graduate 6 Management or Leadership NOTE: All three weeks and all activities must be completed for credit. Description Section 3 Content Section 3 Content Left Section 3 Content Right Objective: Upon successful completion of this course, the student will be able to design, plan and implement ways to lead change and influence increased performance in the workplace by incorporating vision, planning, and strategic thinking; develop linkages between administrative competencies and mission needs; assess current and future staffing needs based on organizational goals and budget realities; influence internal management decision makers to implement new techniques and innovative approaches; assess one's own leadership competencies, examining strengths and limitations; apply team building skills that can create high performing organizations and expand productivity in the work unit; recognize systemic causes of conflict and resistance within the organization and employ a range of approaches, including the concept of 'centered leadership', to resolve them; sustain an environment where people work together cooperatively to achieve organizational goals; and facilitate cooperation and develop innovative customer service initiatives which significantly improve quality and enhance customer satisfaction. Learning Outcomes: Develop linkages between administrative competencies and mission needs Assess current and future staffing needs based on organizational goals and budget realities Assess one's own leadership competencies, examining strengths and limitations Apply teambuilding skills that can create high performing organizations and expand productivity in the work unit Recognize systemic causes of conflict and resistance within the organization and employ a range of approaches, including the concept of 'centered leadership', to resolve them Sustain an environment where people work together cooperatively to achieve organizational goals Facilitate cooperation and develop innovative customer service initiatives which significantly improve quality and enhance customer satisfaction Design, plan and implement ways to lead change and influence increased performance in the workplace by incorporating vision, planning, and strategic thinking Influence internal management decision makers to implement new techniques and innovative approaches Instruction & Assessment Section 4 Content Section 4 Content Left Section 4 Content Right Instructional Strategies: Audio Visual Materials Case Studies Discussion Lectures Practical Exercises Supplemental Materials Section 5 Content Section 5 Content Left Section 5 Content Right Section 6 Content Section 6 Content Left Section 6 Content Right Button Content Rail Content 1 Page Content