Course Course Summary Section 1 Content Section 1 Content Left Section 1 Content Right Credit Type: Course ACE ID: OPM-0081 Organization: U.S. Office of Personnel Management Location: Classroom-based Length: 32 hours (1 week) Dates Offered: 1/1/2009 - 10/31/2013 Credit Recommendation & Competencies Section 2 Content Section 2 Content Left Section 2 Content Right Level Credits (SH) Subject Graduate 2 Business Administration or Management NOTE: For graduate credit to apply, the student must have completed a research paper. Description Section 3 Content Section 3 Content Left Section 3 Content Right Objective: To strengthen the coaching and conflict resolution techniques of those in the supervisory role. Learning Outcomes: Identify the levels of emotional intelligence Assess their management style using the SDI (Strength Deployment Inventory) Formulate specific action items for self development Understand the role of coaching in addressing performance issues Define inclusion and understand the approaches to building an inclusive workplace Research and synthesize information within the context of their work situation Instruction & Assessment Section 4 Content Section 4 Content Left Section 4 Content Right Instructional Strategies: Audio Visual Materials Discussion Learner Presentations Lectures Project-based Instruction Supplemental Materials Section 5 Content Section 5 Content Left Section 5 Content Right Section 6 Content Section 6 Content Left Section 6 Content Right Button Content Rail Content 1 Page Content