Course

Course Summary
Credit Type:
Course
ACE ID:
OPM-0098
Location:
Classroom-based
Length:
36 hours (1week)
Dates Offered:
Credit Recommendation & Competencies
Level Credits (SH) Subject
Upper-Division Baccalaureate 2 Management or Leadership
Description

Objective:

To enable the student to understand the key components in effectively dealing with conflict resolutions using both the Crucial Conversationsr program by Vital Smarts and the Thoman Kilman Conflict Mode Instrument to develop the student's negotiation, communication and leadership skills.

Learning Outcomes:

  • Identify and practice proven approaches to conflict resolution
  • Develop a strategy for approaching real conflict situations
  • Learn to identify and resolve various conflicts
  • Develop effective communication skills to handle emotional employees
Instruction & Assessment

Instructional Strategies:

  • Case Studies
  • Discussion
  • Lectures
Supplemental Materials