Course

Course Summary
Credit Type:
Course
ACE ID:
NNFA-0212
Organization's ID:
R0158
Organization:
U.S. Fire Administration - National Fire Academy (NFA)
Location:
Classroom-based
Length:
6 days (34 hours)
Dates Offered:
Credit Recommendation & Competencies
Level Credits (SH) Subject
Lower-Division Baccalaureate 3 Quality Control and Assurance
Description

Objective:

The course objective is to provide a framework to improve the quality of emergency medical services (EMS) in students’ agencies.

Learning Outcomes:

  • Identify the goal of each step in the Define, Measure, Analyze, Improve, and Control (DMAIC) method
  • Describe the cognitive map of process improvement methodology
  • Describe the history of Quality Management (QM)
  • Analyze the environment as it relates to the scope of Quality Management (QM)
  • Differentiate between organizational improvement and process improvement
  • Write a performance improvement project charter
  • Test an improvement intervention
  • Analyze several QM models
  • Describe the attributes of a quality culture
  • Document a current process
  • Analyze factors that affect output
  • Implement steps to monitor and maintain performance
  • Develop a Quality Management (QM) plan
  • Determine strategies for change management

General Topics:

  • History and quality management models
  • Scope of quality management
  • Culture of quality
  • Organizational improvement
  • The DMAIC method
  • Implementing the quality management plan
Instruction & Assessment

Instructional Strategies:

  • Audio Visual Materials
  • Classroom Exercise
  • Discussion
  • Lectures
  • Practical Exercises

Methods of Assessment:

  • Other
  • Performance Rubrics (Checklists)
  • Practical application performance

Minimum Passing Score:

70%
Supplemental Materials