Course

Course Summary
Credit Type:
Course
ACE ID:
SOPH-0026
Organization's ID:
ConRes1000
Organization:
SOPHIA Learning, LLC
Location:
Online
Length:
This is a self-paced course. Students have 60 days with 30 days extension (if needed) to complete
Dates Offered:
Credit Recommendation & Competencies
Level Credits (SH) Subject
Lower-Division Baccalaureate 1 Conflict Management
Description

Objective:

The course objective is to provide foundational knowledge about managing and resolving conflict in students' personal and professional lives. The course defines conflict, explores the types and causes of conflict, examines the stages of a conflict, considers various conflict styles, and differentiates between various conflict resolution techniques.

Learning Outcomes:

  • Identify the stages of conflict in context
  • Apply the five conflict styles in context
  • Understand how culture can impact conflict
  • Recognize key aspects of the various conflict resolution processes
  • Differentiate between the various conflict resolution processes in context
  • Understand the key components of conflict
  • Recognize examples of the various types of conflict in context
  • Define the five conflict styles

General Topics:

  • Defining Conflict
  • Stages of Conflict
  • Styles of Conflict
  • Intercultural Conflict Styles
  • Resolving Conflict
  • Mediation
  • Arbitration
  • Conciliation
  • Collaborative Law
  • Shuttle Diplomacy
  • Restorative Justice
Instruction & Assessment

Instructional Strategies:

  • Audio Visual Materials
  • Computer Based Training
  • Lectures
  • Practical Exercises

Methods of Assessment:

  • Examinations
  • Quizzes

Minimum Passing Score:

70%
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