Course

Course Summary
Credit Type:
Course
ACE ID:
PGCC-0002
Organization's ID:
ACE-HTT: 2- A+ (Practicals)
Location:
Classroom-based
Length:
8 days (60 hours)
Dates Offered:
Credit Recommendation & Competencies
Level Credits (SH) Subject
Lower-Division Baccalaureate 2 Computer Information Systems, Management Information Systems, or Information Technology
Description

Objective:

The course objective.to gain knowledge and skills to successfully pass the CompTIA A+ 220-802 professional IT certification exam and to perform work as an entry level IT professional and computer repair technician. This course covers the fundamentals of computer technology, installation and configuration of PCs, laptops, and related hardware and basic networking. The course has been divided into modules and each module comprises hybrid sessions including classroom lectures, discussions, labs, TestOut materials, and eLearning units.

Learning Outcomes:

  • Given a scenario, install, and configure the operating system using the most appropriate method
  • Given a scenario, use appropriate operating system features and tools
  • Given a scenario, use Control Panel utilities
  • Setup and configure Windows networking on a client/desktop
  • Perform preventive maintenance procedures using appropriate tools
  • Explain the differences among basic OS security settings
  • Compare and contrast common security threats
  • Given a scenario, secure a SOHO wireless network
  • Given a scenario, secure a SOHO wired network
  • Explain the basic features of mobile operating systems
  • Establish basic network connectivity and configure email
  • Given a scenario, explain the troubleshooting theory
  • Given a scenario, troubleshoot common problems related to motherboards, RAM, CPU, and power with appropriate tools
  • Given a scenario, troubleshoot hard drives and RAID arrays with appropriate tools
  • Given a scenario, troubleshoot common video and display issues
  • Given a scenario, troubleshoot wired and wireless networks with appropriate tools
  • Given a scenario, troubleshoot operating system problems with appropriate tools
  • Given a scenario, troubleshoot, and repair common laptop issues while adhering to the appropriate procedures
  • Given a scenario, troubleshoot printers with appropriate tools
  • Compare and contrast the features and requirements of various Microsoft Operating
  • Given a scenario, use appropriate command line tools
  • Explain the basics of client-side virtualization
  • Apply and use common prevention methods
  • Implement security best practices to secure a workstation
  • Given a scenario, use the appropriate data destruction/disposal method
  • Compare and contrast methods for securing mobile devices
  • Compare and contrast methods for securing mobile devices
  • Execute and configure mobile device synchronization
  • Given a scenario, troubleshoot common security issues with appropriate tools and best practices

General Topics:

  • Operating systems
  • Security
  • Mobile
  • Troubleshooting
Instruction & Assessment

Instructional Strategies:

  • Audio Visual Materials
  • Case Studies
  • Classroom Exercise
  • Computer Based Training
  • Discussion
  • Laboratory
  • Learner Presentations
  • Lectures
  • Practical Exercises

Methods of Assessment:

  • Case Studies
  • Examinations
  • Other
  • Performance Rubrics (Checklists)
  • Quizzes

Minimum Passing Score:

70%
Supplemental Materials