Course

Course Summary
Credit Type:
Course
ACE ID:
JIFF-0002
Organization's ID:
3
Organization:
Jiffy Lube International
Location:
Classroom-based
Length:
68 hours
Dates Offered:
Credit Recommendation & Competencies
Level Credits (SH) Subject
Lower-Division Baccalaureate 3 Supervision or Business Administration
Lower-Division Baccalaureate 3 Business Management or Management
This course is recommended for a total of 6 semester hours in the lower-division baccalaureate/associate degree category.
Description

Objective:

The course objective is to provide the knowledge and skills necessary to correctly and profitably manage a service center as well as build and lead a highly motivated and effective team.

Learning Outcomes:

  • Apply change management skills for effective team functioning
  • Recognize the importance of trust, communication, commitment, and accountability in leadership
  • Practice team building skills
  • Develop strategies for solving customer and employee conflict
  • Evaluate interviewing techniques that best suit the culture of JLI
  • Understand the value of time management and other personal development skills
  • Apply customer service skills to various situations that arise in the store
  • Demonstrate the importance of coherent, ethical communication principles in business and industries

General Topics:

  • The role of the manager
  • Building the team
  • The JLU training and certification process
  • Coaching for development
  • Supporting the customer value proposition
  • Setting goals
  • Time management
  • Opening and closing the service center
  • Scheduling
  • Managing inventory
  • Understanding financials
  • Building relationships with customers
  • Building relationships with fleet customers
  • Working with the media
  • Leadership training topics: building blocks of a successful team, performance management, and change management
  • A leadership challenge simulation
Instruction & Assessment

Instructional Strategies:

  • Audio Visual Materials
  • Classroom Exercise
  • Computer Based Training
  • Discussion
  • Learner Presentations
  • Lectures
  • Practical Exercises

Methods of Assessment:

  • Case Studies
  • Performance Rubrics (Checklists)
  • Presentations
  • Quizzes
Supplemental Materials