Course

Credit Type:
Course
ACE ID:
JIFF-0001
Version:
5
Organization's ID:
JLI_817-822; JLI_831-841; JLI_823-830; JLI_850-854; JLI_842-849; JLI_780; JLI_390_391
Organization:
Jiffy Lube International
Location:
Online
Length:
14.9 hours
Minimum Passing Score:
80
ACE Credit Recommendation Period:
Credit Recommendation & Competencies
Level Credits (SH) Subject
Lower-Division Baccalaureate 1 Business Communication
Lower-Division Baccalaureate 1 Automotive Maintenance (Lab)
Description

Objective:

The course objective is to provide students with the basic knowledge about Jiffy Lube, the customer experience, and how to keep employees and customers safe. This course also provides knowledge, skills, and practice so that students can correctly perform the duties and tasks associated with each of the five Jiffy Team Service Standards positions: Courtesy Technician, Upper Bay Technician, Lower Bay Technician, Service Technician, Team Lead, and Customer Service Advisor.

Learning Outcomes:

  • Perform undercar and underhood duties and tasks
  • Describe Jiffy Lube's emphasis on customer service
  • Identify the Personal Protective Equipment
  • Summarize how to operate and service vehicles in the bay
  • List the basics of the duties of each J-Team member
  • Explain the importance of safety
  • Execute the assigned tasks in a specified safe manner within the required time
  • Explain how the service center works
  • Execute Jiffy Lube's call and response system
  • Carry out the supervisory responsibility of Team Leader

General Topics:

  • JTSS+ Orientation and Safety: Jiffy Lube and You (JLI_817)
  • Customer Safety (JLI_818)
  • J-Team Safety (JLI_819)
  • Customer Experience (JLI_820)
  • O&S – J-Team DTOG & Proficiency Exam (JLI_821)
  • O&S – Creating the Desired Customer Experience DTOG & Proficiency Exam (JLI_822)
  • JTSS+ - Upper Bay Technician: Safety Considerations of the Upper Bay Technician (JLI_831)
  • Role and Duties of the Upper Bay Technician (JLI_832)
  • Introduction to Vehicle Inspections (JLI_833)
  • Vehicle Inspection Process (JLI_834)
  • Vehicle Service (JLI_835)
  • Quality Checks (JLI_836)
  • Upper Bay Final Assessment (JLI_837)
  • Try It Activity - Air Filter (JLI_838)
  • Try It Activity - Adding Oil (JLI_839)
  • Try It Activity - Quality Checks (JLI_840)
  • UBT - DTOG & Proficiency Exam (JLI_841)
  • JTSS+ Lower Bay Technician: Duties of the Lower Bay Technician JLI_823
  • Vehicle Inspection Process (JLI_824)
  • Vehicle Service (JLI_825)
  • Quality Checks (JLI_826)
  • Lower Bay Final Assessment (JLI_827)
  • Try It Activity #1 - Quality Checks (JLI_828)
  • Try It Activity #2 - Oil Drain Plug (JLI_829)
  • LBT - DTOG & Proficiency Exam (JLI_830)
  • JTSS+ Customer Service Advisor: CSA and Our Brand (JLI_850)
  • Customer Experience (JLI_851)
  • Products and Services (JLI_852)
  • CSA Scenarios (JLI_853)
  • CSA - DTOG & Proficiency Exam (JLI_854)
  • JTSS+ Courtesy Technician: Duties of the Courtesy Technician (JLI_842)
  • Vehicle Inspection Process (JLI_843)
  • Tire Rotation (JLI_844)
  • Vehicle Service (JLI_845)
  • Courtesy Technician Final Assessment (JLI_846)
  • Try It Activity #1 - Complete the Service (JLI_847)
  • Try It Activity #2 - Welcome & Check-In (JLI_848)
Instruction & Assessment

Instructional Strategies:

  • Audio Visual Materials
  • Computer Based Training
  • Practical Exercises

Methods of Assessment:

  • Examinations
  • Quizzes
Supplemental Materials
Equivalencies

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