Course

Course Summary
Credit Type:
Course
ACE ID:
JIFF-0012
Organization:
Location:
Classroom-based
Length:
16 hours of class room training
Dates Offered:
Credit Recommendation & Competencies
Level Credits (SH) Subject
Lower-Division Baccalaureate 3 applied leadership
Description

Objective:

The course objective is to provide Assistant Service Center Managers and Service Center Managers the knowledge and skill to become leaders who can build a top performing team in the service center.

Learning Outcomes:

  • The objective of the course is to teach leadership skills for managers to implement in their businesses to work together as a team in order to achieve their goals.
  • understand leadership skills for managers to implement in their businesses to work together as a team in order to achieve their goals

General Topics:

  • Find your why
  • Extreme ownership
  • Leadership capabilities
  • Acts as an owner
  • Leads by example
  • Wins for the brand
  • Succeeds for the team
  • JLU LMS review
  • You are a leader
  • Coaching
  • Feedback
  • Jiffy Lube challenge
  • Delivering a WOW customer experience
  • Smart goal
Instruction & Assessment

Instructional Strategies:

  • Case Studies
  • Classroom Exercise
  • Coaching/Mentoring
  • Discussion
  • Learner Presentations
  • Lectures
  • Practical Exercises
  • Work-based Learning

Methods of Assessment:

  • Case Studies
  • Examinations
Supplemental Materials