Course Section 1 Content Section 1 Content Left Section 1 Content Right Credit Type: Course ACE ID: JIFF-0008 Version: 3 Organization's ID: JLI_600, 605, 610, 611, 615, 616, 617, 620, 625, 630, 635, 640, 645, 650, 618 Organization: Jiffy Lube International Location: Online Length: 22.7 hours Minimum Passing Score: 80 ACE Credit Recommendation Period: 9/1/2025 - 8/31/2028 2/1/2021 - 1/31/2024 8/1/2017 - 7/31/2020 Credit Recommendation & Competencies Section 2 Content Section 2 Content Left Section 2 Content Right Level Credits (SH) Subject Lower-Division Baccalaureate 3 Introduction to Management Description Section 3 Content Section 3 Content Left Section 3 Content Right Objective: The course objective is to provide the knowledge and skills necessary to manage a service center effectively and profitably. Learning Outcomes: Describe and perform all roles and responsibilities of a service center manager Explain all of the duties and tasks required for the successful operation of the service center Synthesize all learning and use the knowledge to problem solve technical, customer service, facility, and employee issues Carry out the duties and tasks of a manager efficiently and effectively General Topics: Role of The Manager JLI_600 Opening and Closing Your Service Center JLI_605 Customer Service JLI_610 Build Your Team JLI_611 Coaching for Development JLI_615 Time Management JLI_616 Building Relationships with Fleet Customers JLI_617 The JLU Training and Certification Process JLI_620 Setting Goals JLI_625 Scheduling JLI_630 Managing Inventory JLI_635 Understanding Your Financials JLI_640 Working With the Media JLI_645 Manager Proficiency Assessment JLI_650 Building Relationships with Fleet Customers JLU_618 Instruction & Assessment Section 4 Content Section 4 Content Left Section 4 Content Right Instructional Strategies: Audio Visual Materials Computer Based Training Practical Exercises Methods of Assessment: Examinations Quizzes Supplemental Materials Section 5 Content Section 5 Content Left Section 5 Content Right Equivalencies Section 6 Content Section 6 Content Left Section 6 Content Right Button Content Rail Content 1 Other offerings from Jiffy Lube International View All Courses College Credit Opportunities Page Content