Course

Course Summary
Credit Type:
Course
ACE ID:
JIFF-0001
Organization:
Jiffy Lube International
Location:
Online
Length:
48 hours (24 hours elearning and 24 hours on-the-job coaching)
Dates Offered:
Credit Recommendation & Competencies
Level Credits (SH) Subject
Lower-Division Baccalaureate 1 business communications
Lower-Division Baccalaureate 2 introduction to automotive maintenance
Description

Objective:

The course objective is to provide students with the basic knowledge about Jiffy Lube, the customer experience, and how to keep employees and customers safe. This course also provides knowledge, skills and practice so the student can correctly perform the duties and tasks for each of the five Jiffy Team Service Standards positions: Courtesy Technician, Upper Bay Technician, Lower Bay Technician, Service Technician, Team Lead, and Customer Service Advisor.

Learning Outcomes:

  • Perform undercar and under hood duties and tasks
  • describe Jiffy Lube's emphasis on customer service
  • Identify the Personal Protective Equipment
  • summarize how to operate and service vehicles in the bay
  • Upon completion of the course, the student will be able to describe customer service, list the basics of the duties of each team member and explain how the service center works
  • Explain the importance of safety, identify the Personal Protective Equipment, execute a team response system, and summarize how to operate vehicles in the bays
  • Execute the assigned tasks in a specified safe manner within the required time
  • Explain how the service center works
  • Execute Jiffy Lube's call and response system
  • Explain the importance of safety
  • Upon completion of the course, the student will be able to describe Jiffy Lube's emphasis on customer service, list the basics of the duties of each J-Team member and explain how the service center works
  • And carry out the supervisory responsibility of Team Leader
  • List the basics of the duties of each J-Team member
  • Explain the importance of safety, identify the Personal Protective Equipment, execute Jiffy Lube's call/response system, and summarize how to operate and service vehicles in the bay
  • And execute the assigned tasks in a specified safe manner within the required time.

General Topics:

  • Orientation
  • Courtesy technician duties
  • Lower bay technician duties
  • Upper bay technician duties
  • Customer service advisor duties
  • Team leader duties
Instruction & Assessment

Instructional Strategies:

  • Computer Based Training
  • Practical Exercises

Methods of Assessment:

  • Examinations
  • Quizzes

Minimum Passing Score:

80%
Supplemental Materials