Course Course Summary Section 1 Content Section 1 Content Left Section 1 Content Right Credit Type: Course ACE ID: JETB-0001 Organization: JetBlue Airways Location: Online Length: Self-paced (130 hours) Dates Offered: 5/1/2022 - 4/30/2025 1/1/2018 - 4/30/2022 Credit Recommendation & Competencies Section 2 Content Section 2 Content Left Section 2 Content Right Level Credits (SH) Subject Lower-Division Baccalaureate 3 business communications Description Section 3 Content Section 3 Content Left Section 3 Content Right Objective: The course objective is to teach the knowledge and skills required for effectively communicating in a corporate environment. Learning Outcomes: apply theories and observations of verbal communication to real-world communication challenges use information about perceptions to analyze themselves and also the audiences to which businesses distribute messages critique common formats of written business communication by recognizing standard and nonstandard elements in examples of each format create business presentations that use verbal and nonverbal communication techniques effectively recognize the importance of intrapersonal and interpersonal communication in business environments recognize the impact of cultural differences on effective communication and understand the steps to becoming acculturated for international assignments prepare a crisis communication plan and know how to give and receive negative news use an understanding of groups, teams, and leadership to explain how to solve problems and run productive meetings explain why effective communication is important in a corporate environment General Topics: Introduction to business communication Delivering your message Understanding your audience Effective business writing Business writing in action Developing business presentations Organization and outlines Presentations to inform Presentations to persuade Nonverbal delivery Business presentations in action Negative news and crisis communication Intrapersonal and interpersonal business communication Intercultural and international business communication Group communication, teamwork, and leadership Instruction & Assessment Section 4 Content Section 4 Content Left Section 4 Content Right Instructional Strategies: Audio Visual Materials Computer Based Training Practical Exercises Methods of Assessment: Examinations Quizzes Minimum Passing Score: 70% Supplemental Materials Section 5 Content Section 5 Content Left Section 5 Content Right Section 6 Content Section 6 Content Left Section 6 Content Right Button Content Rail Content 1 Other offerings from JetBlue Airways Computer Communications and Networks (JETB-0005) Introduction to Electromagnetism (JETB-0006) Software Engineering (JETB-0003) Strategic Information Technology (JETB-0002) Systems Analysis and Design (JETB-0004) View All Courses Page Content