Course

Course Summary
Credit Type:
Course
ACE ID:
DLCR-0007
Organization's ID:
DCWCCS-1
Organization:
Dale Carnegie & Associates, Inc.
Location:
Classroom-based
Length:
21 hours (6 weeks, 3.5 hours per week)
Dates Offered:
Credit Recommendation & Competencies
Level Credits (SH) Subject
Lower-Division Baccalaureate 1 Business Administration, Customer Relations, or Sales
Description

Objective:

To develop the attitudes and skills needed to deliver world class customer service.

Learning Outcomes:

  • Understand what excellent (world class) customer service means
  • Provide request-related service
  • Resolve customer conflicts
  • Service internal and external customers
Instruction & Assessment

Instructional Strategies:

  • Audio Visual Materials
  • Case Studies
  • Classroom Exercise
  • Coaching/Mentoring
  • Discussion
  • Learner Presentations
Supplemental Materials