Course

Course Summary

Credit Type:

Course

ACE ID:

DLCR-0041

Organization:

Dale Carnegie & Associates, Inc.

Location:

Classroom-based

Length:

11 hours

Dates Offered:

Credit Recommendation & Competencies

Level	Credits (SH)	Subject
Lower-Division Baccalaureate	1	Leadership Communication

Description

Objective:

The course objective is to move students from being an individual contributor or new supervisor to becoming a proactive, effective frontline leader. Front line leaders are distinguished from their peers in management by having greater public speaking confidence, the ability to turn around employee performance issues, skills in analyzing and resolving difficult problems, and expanded output by delegating tasks and responsibilities proficiently.

Learning Outcomes:

Reach more sound decisions by using specific decision-making techniques
Delegate tasks and responsibilities to develop and train others
Use public speaking preparation methods to build confidence and reduce nervousness
Plan and use an opening, message delivery, and closing that have impact when speaking in public
Solve challenging problems by using five proven tools and methods
Improve the performance of others by applying the seven steps of the coaching process and the nine coaching principles
Create guidelines for measuring performance
Prepare and deliver constructive feedback to avoid common feedback barriers
Plan and prepare for a delegation meeting
Communicate clear performance standards for follow-up and accountability
Identify reasons for uneasiness when public speaking
Use an effective question and answer technique to reduce anxiety and engage an audience