Course Section 1 Content Section 1 Content Left Section 1 Content Right Credit Type: Course ACE ID: DLCR-0007 Version: 1 Organization's ID: DCWCCS-1 Organization: Dale Carnegie & Associates, Inc. Location: Classroom-based Length: 21 hours (6 weeks, 3.5 hours per week) ACE Credit Recommendation Period: 1/1/1998 - 8/31/2007 Credit Recommendation & Competencies Section 2 Content Section 2 Content Left Section 2 Content Right Level Credits (SH) Subject Lower-Division Baccalaureate 1 Business Administration, Customer Relations, or Sales Description Section 3 Content Section 3 Content Left Section 3 Content Right Objective: To develop the attitudes and skills needed to deliver world class customer service. Learning Outcomes: Understand what excellent (world class) customer service means Provide request-related service Resolve customer conflicts Service internal and external customers Instruction & Assessment Section 4 Content Section 4 Content Left Section 4 Content Right Instructional Strategies: Audio Visual Materials Case Studies Classroom Exercise Coaching/Mentoring Discussion Learner Presentations Supplemental Materials Section 5 Content Section 5 Content Left Section 5 Content Right Equivalencies Section 6 Content Section 6 Content Left Section 6 Content Right Button Content Rail Content 1 Other offerings from Dale Carnegie & Associates, Inc. View All Courses College Credit Opportunities Page Content