Course

Credit Type:
Course
ACE ID:
DLCR-0030
Version:
1
Organization:
Dale Carnegie & Associates, Inc.
Location:
Classroom-based
Length:
12 hours
Minimum Passing Score:
70
ACE Credit Recommendation Period:
Credit Recommendation & Competencies
Level Credits (SH) Subject
Lower-Division Baccalaureate 1 Supervision
Description

Objective:

The course objective is to introduce students to challenging and dynamic supervision and managerial functions. Students will demonstrate effective front line manager skills that are critical to an organization's success. Students will learn the skills necessary to run effective meetings, hold performance reviews that inspire, navigate difficult situations with confidence, and motivate team members to increase productivity.

Learning Outcomes:

  • Enhance planning and organization skills
  • Resolve conflicts quickly before they affect the whole group
  • Achieve desired outcomes and hold others accountable to predetermined results
  • Create guidelines for planning and managing effective meetings
  • Conduct effective personal evaluations
  • Recognize the signs of restlessness, burnout, and disengagement - and then overcome them
  • Assess and identify in others the most common reasons for nonperformance
  • Inspire and develop followers

General Topics:

  • Meetings: meetings that work
  • Performance reviews: performance reviews that motivate
  • Employee engagement: secrets of motivation
  • Leadership: step-up to leadership and secrets to leading with assertiveness
Instruction & Assessment

Instructional Strategies:

  • Audio Visual Materials
  • Classroom Exercise
  • Computer Based Training
  • Discussion
  • Lectures
  • Practical Exercises

Methods of Assessment:

  • Presentations
  • Quizzes
  • Written Papers
Supplemental Materials
Equivalencies

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