Course

Course Summary
Credit Type:
Course
ACE ID:
DLCR-0048
Organization:
Dale Carnegie & Associates, Inc.
Length:
26 hours
Dates Offered:
Credit Recommendation & Competencies
Level Credits (SH) Subject
Lower-Division Baccalaureate 2 diversity, equity, and inclusion (DEI)
Description

Objective:

The course objective is to show participants where hidden biases and a lack of cultural awareness may be holding back their organizations from achieving equity and competitive productivity. With this understanding, participants acquire the tools and practice to communicate with empathy, manage conflict effectively, prevent misunderstanding, build trust and psychological safety, and create stronger relationships.

Learning Outcomes:

  • evaluate the current conditions in the organization and create an environment of psychological safety
  • recognize hidden biases to people of different genders, ages, cultures and apply conscious strategies to minimize their impact
  • create a team project to bring greater diversity and/or inclusion to the participant's organization
  • identify micro aggressions and evaluate effective alternative behaviors
  • recognize the diversity in communication styles and adjust one's own communication style accordingly
  • apply feedforward to improve self-awareness
  • understand peoples' differing reactions to change
  • find common ground from which to establish healthy and effective relationships
  • analyze the perspective behind controversial comments and navigate emotionally difficult conversations.

General Topics:

  • Be more culturally aware
  • Recognize our biases
  • Build a higher self-confidence to be honest in self-examination
  • Be willing to accept negative feedback
  • Utilize skills to communicate with empathy, manage conflict effectively
  • Build trust and psychological safety
Instruction & Assessment

Instructional Strategies:

  • Audio Visual Materials
  • Discussion
  • Learner Presentations
  • Lectures
  • Practical Exercises

Methods of Assessment:

  • Performance Rubrics (Checklists)
  • Presentations

Minimum Passing Score:

70%
Supplemental Materials