Course

Course Summary
Credit Type:
Course
ACE ID:
CUNA-0058
Location:
Classroom-based
Length:
1 week (22 hours)
Dates Offered:
Credit Recommendation & Competencies
Level Credits (SH) Subject
Lower-Division Baccalaureate 3 business administration
Description

Objective:

The course objective is to provide an in-depth understanding and provide opportunities for practical application of the core competencies required to be an effective credit union business development executive. Core competencies include networking, engaging internal stakeholders, business development strategy, building a pipeline (of members/sales prospects), member recruitment and retention, sales skills, presentation skills, metrics and tracking, community and select employee group events, engaging select employee groups and community partners, understanding financials, and social media for business development professionals.

Learning Outcomes:

  • build a business development plan that includes methods for determining the right market, pipeline development, building metrics and tracking
  • determine and execute the best type of selling to fit various situations
  • understand the basic financial metrics and ratios used by credit unions, and how business development can affect them
  • use social media to enhance business development efforts
  • plan and execute events in the community and at select employee groups
  • show internal stake holders (CEO, C-Suite) how business development efforts are enhancing the overall strategic growth of their credit union

General Topics:

  • Financial well-being
  • The role of marketing
  • Business development
  • Differentiation activity
  • Trend spotting
  • Credit union financials for business developers
  • Business development strategy and metrics
  • Business development lessons learned amid the COVID-19 pandemic
  • Building a pipeline and moving prospects
  • Maximizing social media for business development
  • Tracking and scorecards
  • Sales skills
  • Building a financial well-being strategy
  • Member relationship management for business developers
  • Business development toolkits
Instruction & Assessment

Instructional Strategies:

  • Audio Visual Materials
  • Case Studies
  • Classroom Exercise
  • Discussion
  • Learner Presentations
  • Lectures
  • Practical Exercises

Methods of Assessment:

  • Examinations

Minimum Passing Score:

70%
Supplemental Materials