Course

Credit Type:
Exam
ACE ID:
CPRT-0133
Version:
1
Organization's ID:
Not applicable
Organization:
Certiport, a Business of NCS Pearson, Inc.
Location:
Any Certiport Authorized Testing Center Worldwide (over 14,000)
Length:
50 minutes
ACE Credit Recommendation Period:
Credit Recommendation & Competencies
Level Credits (SH) Subject
Lower-Division Baccalaureate 3 IT support
Exam minimum passing score is 700 out of 1000
Description

Objective:

The Cisco Certified Support Technician: IT Support assesses competency in the skills and knowledge required to work as a help desk or end user desktop support technician.

An individual earning this certification has approximately 150 hours of instruction and hands-on experience as a help desk technician, customer support technician, student, or intern.

Skills Measured:

IT Support Job Tasks and Responsibilities; Hardware Issues; Connectivity and Resource Access Issues; Operating System and Application Issues; Common Threats and Preventions; Job Tools
Instruction & Assessment
Supplemental Materials
Equivalencies

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