Course

Course Summary

Credit Type:

Course

ACE ID:

CFTA-0015

Organization:

Center for Financial Training

Location:

Classroom-based

Length:

11 weeks (54 hours)

Dates Offered:

Credit Recommendation & Competencies

Level	Credits (SH)	Subject
Lower-Division Baccalaureate	3	Supervision

Description

Objective:

The course objective is to provide the knowledge and skills for first level supervisors to successfully execute the supervisory functions of planning, organizing, leading, controlling, and managing human resource needs such as selecting, appraising, and disciplining employees.

Learning Outcomes:

Describe the basic types of supervisory skills
Explain how supervisors are responsible to higher management, employees, and co-workers
Identify ways productivity may be improved
Identify benefits of ethical behavior and challenges that make ethical behavior more difficult in the modern workplace
Describe some ways to communicate more effectively in the diverse workplace
Compare and contrast authority, power, responsibility, and accountability
Identify characteristics of a successful supervisor
Summarize techniques for quality control
Describe how the supervisor can lead a team so that it is productive
Provide guidelines for conducting effective meetings
Define management by objective (MBO) and discuss its use;
Discuss why and how supervisors delegate;
Explain democratic and authoritarian leadership;
Describe guidelines for group decision making
Describe the techniques for communicating effectively