Course

Course Summary
Credit Type:
Course
ACE ID:
AICP-0128
Organization's ID:
SPPA 30
Organization:
American Institute For Chartered Property Casualty Underwriters/The Institutes
Location:
Classroom-based
Length:
8 weeks (32 -- 48 hours)
Dates Offered:
Credit Recommendation & Competencies
Level Credits (SH) Subject
Lower-Division Baccalaureate 2 Insurance
Description

Objective:

The course objective is to enable the student to learn technical claims handling skills while mastering the principles of dealing ethically with insurers and claimants.

Learning Outcomes:

  • Improve technical claim handling skills by building a strong foundation in various investigation techniques
  • Enhance customer satisfaction and retention
  • Embrace best practices for ethical conduct in claims handling
  • Develop the communication and negotiation skills needed to effectively interact with clients
  • Confidently handle complex claims
  • Demonstrate a commitment to their career
  • Make better coverage dispute decisions with in-depth knowledge of common property insurance policies

General Topics:

  • Claim function and professional ethics
  • Claim handling process
  • Communicating effectively
  • Dealing with fraud
  • Investigating claims
  • Documenting claims
  • Negotiating claims
  • Litigating claims
Instruction & Assessment

Instructional Strategies:

  • Case Studies
  • Classroom Exercise
  • Discussion

Methods of Assessment:

  • Examinations
Supplemental Materials