Course

Course Summary
Credit Type:
Course
ACE ID:
AICP-0010
Organization's ID:
AIC33
Location:
Classroom-based
Length:
32-48 hours (8 weeks)
Dates Offered:
Credit Recommendation & Competencies
Level Credits (SH) Subject
Upper-Division Baccalaureate 2 Business, Insurance, or Business
Description

Objective:

The course objective is to provide the student with an understanding of issues common in all property/liability insurance claims.

Learning Outcomes:

  • Appreciate the importance of good faith claim handling, proper investigation and litigation management
  • Understand how the claim representative's role is simultaneously determined by management, and the law

General Topics:

  • Insurance and the claim representative's role
  • The claim representative's duties
  • Human relations in claims
  • Listening
  • Communication
  • Types of claim communications
  • The negotiation process
  • Negotiation styles
  • Bad faith excess verdicts
  • Bad faith unfair practices
  • Claim management
  • Law and the legal system
  • Claim professionalism
Instruction & Assessment

Instructional Strategies:

  • Case Studies
  • Classroom Exercise
  • Discussion
Supplemental Materials