Course

Course Summary
Credit Type:
Course
ACE ID:
AICP-0127
Organization's ID:
AIC 30
Organization:
American Institute For Chartered Property Casualty Underwriters/The Institutes
Location:
Classroom-based
Length:
9 weeks (36 -- 54 hours)
Dates Offered:
Credit Recommendation & Competencies
Level Credits (SH) Subject
Upper-Division Baccalaureate 3 Insurance Claims or Property Insurance
Description

Objective:

The course objective is to enable students to learn how to apply claim handling principles and investigation techniques.

Learning Outcomes:

  • Effectively apply best practices to everyday work
  • Construct a solid foundation in the application of effective claim investigation techniques
  • Avoid costly lawsuits by utilizing good-faith claim handling techniques
  • Demonstrate commitment to customers
  • Create customer loyalty with improved communication and strong negotiation skills
  • Enhance effectiveness

General Topics:

  • Claim function and professional ethics
  • The claim handling process
  • Setting case reserves and investigating claims
  • Documenting claims
  • Communicating effectively
  • Dealing with fraud
  • Negotiating claims
  • Litigating claims
  • Good-faith claim handling
Instruction & Assessment

Instructional Strategies:

  • Case Studies
  • Practical Exercises

Methods of Assessment:

  • Examinations

Minimum Passing Score:

70%
Supplemental Materials