Course

Course Summary
Credit Type:
Course
ACE ID:
AICP-0144
Organization's ID:
AIC 47
Organization:
American Institute For Chartered Property Casualty Underwriters/The Institutes
Location:
Classroom-based
Length:
10 weeks (45 -- 60 hours)
Dates Offered:
Credit Recommendation & Competencies
Level Credits (SH) Subject
Lower-Division Baccalaureate 3 Business Elective or Organizational Behavior
Description

Objective:

The course objective is to provide students with an understanding of organizational structure, how the claim function fits within the larger organization, and how to lead claims behaviors that align with the mission. The course assignments describe the aligned organization and examine alignment specifically from a claims management perspective. Additionally, course materials cover the role of the claims leader in employee development, competitive advantage, claims decision support, geopolitics in management, the business community, and the application of data analytics on claims handling.

Learning Outcomes:

  • Describe common types of organization structures and examine alignment of people, processes, and tools
  • Explain how well-crafted performance management systems, career paths, and succession planning help align work efforts with organizational goals
  • Create and manage an integrated claims function
  • Use business process analytics to improve claims processes
  • Cultivate organizational alignment by managing change and leading with emotional intelligence
  • Align the claims function within the insurance organization by examining the other core insurer functions
  • Describe the purpose and types of loss reserves and associated actuarial techniques
  • Promote success of a global claims function by aligning organizational culture with mission and aligning virtual teams
  • Create competitive advantage with marketing, branding, and strategic decision making
  • Ensure the viability of the organization by business continuity planning and management
  • Facilitate claims decision support by understanding the collection and analysis of financial and loss data
  • Explain how network analysis and clustering can help detect fraud
  • Identify and assign complex claims using classification tree analysis

General Topics:

  • The aligned organization
  • Cultivating organizational alignment
  • Aligning claims within the insurance organization
  • Employee development
  • Managing across organizational boundaries
  • Managing the claims function
  • Creating competitive advantage
  • Business continuity planning
  • Claims decision support
Instruction & Assessment

Instructional Strategies:

  • Case Studies
  • Practical Exercises

Methods of Assessment:

  • Examinations

Minimum Passing Score:

70%
Supplemental Materials