Course

Course Summary
Credit Type:
Course
ACE ID:
AICP-0145
Organization's ID:
AAI 87
Location:
Classroom-based
Length:
8 weeks (35 -- 40 hours)
Dates Offered:
Credit Recommendation & Competencies
Level Credits (SH) Subject
Upper-Division Baccalaureate 3 Organizational Management or Organizational Behavior
Students may not receive credit for this course and AIC 47: Claims Leadership and Organizational Alignment (AICP-0144).
Description

Objective:

The course objective is to provide students with a strategic management view on aligning people and processes to achieve organizational objectives within an agency or brokerage operation and to assist agency professionals to develop in a leadership role.

Learning Outcomes:

  • Create and articulate an organizational mission and vision
  • Utilize various types of organizational structures
  • Align mission with people and processes
  • Manage organizational change
  • Manage in a process-centered organization
  • Manage strategic partnerships
  • Utilize effective marketing strategies
  • Create an effective succession plan
  • Utilize strategic communications
  • Motivate employees effectively
  • Lead a diverse organization with emotional intelligence
  • Manage across organizational boundaries including virtual teams and global organizations
  • Build effective customer relations
  • Optimize insurer relations

General Topics:

  • The aligned organization
  • Cultivating organization alignment
  • Employee development
  • Managing across organizational boundaries
  • Creating competitive advantage
  • Strategic agency management
  • Relationship management
  • Business continuity planning
Instruction & Assessment

Instructional Strategies:

  • Case Studies
  • Practical Exercises

Methods of Assessment:

  • Examinations

Minimum Passing Score:

70%
Supplemental Materials