Course Section 1 Content Section 1 Content Left Section 1 Content Right Credit Type: Course ACE ID: AICP-0127 Version: 4 Organization's ID: AIC 300 Organization: American Institute For Chartered Property Casualty Underwriters/The Institutes Location: Online Length: 21 hours (8 weeks) Minimum Passing Score: 70 ACE Credit Recommendation Period: 2/1/2023 - 1/31/2026 5/1/2019 - 4/30/2022 8/1/2017 - 4/30/2019 Credit Recommendation & Competencies Section 2 Content Section 2 Content Left Section 2 Content Right Level Credits (SH) Subject Lower-Division Baccalaureate 3 Introduction to Insurance Claims Description Section 3 Content Section 3 Content Left Section 3 Content Right Objective: Upon the successful completion of this course, students will be able to learn how to apply claim handling principles and investigation techniques. Learning Outcomes: The student will learn about the claims function, its success, and the role each department of an insurer plays in it. Students will learn how to assess claims and conduct claims investigations, including interviewing claimants and witnesses and establishing a reserve. Students will learn to determine the cause of loss and whether liability exists, how to determine the loss amounts, and what is involved with concluding a claim. Students will gain familiarity with successful claims negotiating, the claims litigation process, and civil trials. Students will become familiar with the expanding universe of claims data, how it is mined, how to collaborate with data experts, and how to use classification tree analysis for claims. Students will learn how to detect, identify, and investigate the different types of claims fraud. Ethical claims handling will be discussed, as well as specific characteristics of good- and bad-faith claims handling, and defenses against claims of the latter. General Topics: The evolving role of claims professionals Assessing, investigating, and documenting claims Making final claims determinations Settling, negotiating, and litigating claims Leveraging claims data Confronting insurance fraud Making ethical claims Instruction & Assessment Section 4 Content Section 4 Content Left Section 4 Content Right Instructional Strategies: Case Studies Practical Exercises Methods of Assessment: Examinations Supplemental Materials Section 5 Content Section 5 Content Left Section 5 Content Right Equivalencies Section 6 Content Section 6 Content Left Section 6 Content Right Button Content Rail Content 1 Other offerings from American Institute For Chartered Property Casualty Underwriters/The Institutes View All Courses College Credit Opportunities Page Content