Course

Credit Type:
Course
ACE ID:
CUNA-0064
Version:
1
Organization:
America's Credit Unions
Length:
12 weeks (30 hours)
Minimum Passing Score:
70
ACE Credit Recommendation Period:
Credit Recommendation & Competencies
Level Credits (SH) Subject
Lower-Division Baccalaureate 4 personal financial planning
Description

Objective:

The course objective is to help attendees with their personal financial wellness and to help attendees provide financial counseling to credit union members.

Learning Outcomes:

  • identify financial attitudes, behaviors, and perceptions
  • exemplify skills and qualities of successful financial counselors
  • apply communication skills
  • interview members using the six-step counseling process
  • determine if a member needs a referral to other professionals or assistance programs

General Topics:

  • Financial attitudes, behaviors, and perceptions
  • Financial counseling essentials
  • The counseling process
  • Collect and analyze member data
  • Explore solutions
  • Develop plans
  • Saving principles
  • Overcome member objections
  • Counseling families
  • Variable income and self-employment
  • Credit, creditors, collections, judgements, and garnishment
  • Coach members on how to talk to creditors and collectors
  • Credit cards
  • Medical debt
  • Financing higher education
  • Repossessions
  • Housing expenses and loans
  • Eviction, seizure of goods and foreclosure
  • Bankruptcy
  • Life after bankruptcy
  • Identity theft and fraud
  • Elder abuse and financial exploitation
  • Retirement
  • What to do before and after a death
  • Referring members
  • Taxes
  • Insurance
  • Investments
  • Addiction
  • Military veterans and their families
  • Develop a financial counseling and education program financial counseling for credit union employees track, measure, and report financial counseling sessions
Instruction & Assessment

Instructional Strategies:

  • Case Studies
  • Classroom Exercise
  • Coaching/Mentoring
  • Computer Based Training
  • Discussion
  • Games/Competition
  • Lectures
  • Practical Exercises

Methods of Assessment:

  • Examinations
Supplemental Materials
Equivalencies

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