Course

Credit Type:
Course
ACE ID:
ATTS-0295
Version:
1
Organization's ID:
CQ1006
Organization:
AT&T School of Business and Technology
Location:
Classroom-based
Length:
16 hours (2 days)
ACE Credit Recommendation Period:
Credit Recommendation & Competencies
Level Credits (SH) Subject
Graduate 1 Organizational Leadership
Description

Objective:

To prepare participants to develop skills needed for managing customer relationships, empowerment, and change.

Learning Outcomes:

  • Identify the behaviors needed for change and to support quality
  • Identify gaps between ideal and current practices
  • Plan individual and council development
Instruction & Assessment
Supplemental Materials
Equivalencies