Course

Course Summary
Credit Type:
Course
ACE ID:
LDRQ-0015
Organization:
ACI Learning
Location:
Classroom-based
Length:
40 hours for 1 week (day classes); 20 hours for 2 weeks (evening classes)
Dates Offered:
Credit Recommendation & Competencies
Level Credits (SH) Subject
Vocational-Certificate 1 Information Systems or Information Management
Description

Objective:

The course objective is to describe the fundamental concepts of ITIL and identify the stages of the IT service management lifecycle. Participants will do so by examining the components of the lifecycle as they are presented in the ITIL Foundation syllabus, beginning with the initiation of services in service strategy (SS) and concluding with an analysis of existing services in the Continual Service Improvement (CSI) state.

Learning Outcomes:

  • Describe the history and basic concepts of ITIL
  • Describe service strategy in the IT service lifecycle
  • Describe service design in the IT service lifecycle
  • Describe service transition in the IT service lifecycle
  • Describe service operation in the IT service lifecycle
  • Describe the various functions of service operation lifecycle in the IT service lifecycle
  • Describe continual service improvement in the IT service lifecycle

General Topics:

  • Service strategies, service design, service transition, service operation, service operation improvement, and service improvement
Instruction & Assessment

Instructional Strategies:

  • Classroom Exercise
  • Discussion
  • Lectures

Methods of Assessment:

  • Examinations

Minimum Passing Score:

70%
Supplemental Materials