Course Course Summary Section 1 Content Section 1 Content Left Section 1 Content Right Credit Type: Course ACE ID: ACIL-0015 Organization: ACI Learning Location: Classroom-based Length: 1 week (40 hours) Dates Offered: 4/1/2024 - 3/31/2027 1/1/2021 - 3/31/2024 Credit Recommendation & Competencies Section 2 Content Section 2 Content Left Section 2 Content Right Level Credits (SH) Subject Lower-Division Baccalaureate 3 Service Management Description Section 3 Content Section 3 Content Left Section 3 Content Right Objective: The course objective is for students to learn the foundational knowledge and skills for adopting and adapting best practices for IT service management (ITSM) in one's organization. Learning Outcomes: describe the history and basic concepts of ITIL describe service strategy in the IT service lifecycle describe service design in the IT service lifecycle describe service transition in the IT service lifecycle describe continual service improvement in the IT service lifecycle describe service operation in the IT service lifecycle describe the various functions of service operation lifecycle in the IT service lifecycle General Topics: ITIL 4 Overview ITIL framework ITIL guiding principles ITIL service value system Critical ITIL practices Other ITIL practices Course review Instruction & Assessment Section 4 Content Section 4 Content Left Section 4 Content Right Instructional Strategies: Audio Visual Materials Classroom Exercise Computer Based Training Discussion Lectures Practical Exercises Methods of Assessment: Presentations Quizzes Written Papers Minimum Passing Score: 70% Supplemental Materials Section 5 Content Section 5 Content Left Section 5 Content Right Section 6 Content Section 6 Content Left Section 6 Content Right Button Content Rail Content 1 Other offerings from ACI Learning CAPM/ PMP Project Management Professional (ACIL-0012) Cisco Certified Network Associate, Part 1 (CCNA 1) (ACIL-0009) Cisco Certified Network Associate, Part 2 (CCNA 2) (ACIL-0010) CompTIA A+ Core 1 (ACIL-0001) CompTIA A+ Core 2 (ACIL-0002) CompTIA Network + (ACIL-0011) CompTIA Security + (ACIL-0013) Cyber Security Analyst (CSA) (ACIL-0007) EC-Council Certified Hacker (CEH) (ACIL-0014) EC-Council Certified Network Defender (CND) (ACIL-0006) View All Courses Page Content