| Competency Framework |
Statement |
| ETA Building Blocks Model |
Systematically and thoroughly gather, compile, categorize, and verify data or information. |
| ETA Building Blocks Model |
Note details, facts, inconsistencies, ambiguity, or gaps in information and ask questions to clarify. |
| ETA Building Blocks Model |
Diligently check work for errors or inconsistencies and correct them, even under time pressure. |
| ETA Building Blocks Model |
Monitor and document plans, assignments, changes, deliverables, and relevant details to ensure work is performed accurately and completely. |
| ETA Building Blocks Model |
Use and report measurements, records, and other data according to expectations. |
| ETA Building Blocks Model |
Organize and update data, files, and records in order to ensure information is current and accessible. |
| ETA Building Blocks Model |
Take responsibility for one's decisions, actions, or commitments. |
| ETA Building Blocks Model |
Plan and schedule tasks so that work assignments or goals are achieved within accepted timeframes. |
| ETA Building Blocks Model |
Modify behavior based on feedback from multiple sources or self-analysis of past mistakes. |
| ETA Building Blocks Model |
Interact respectfully and cooperatively with others who are of a different race, culture, or age, or have different abilities, gender, or sexual orientation. |
| ETA Building Blocks Model |
Respect, accept, and show positive regard for coworkers, employees, colleagues, and customers. |
| ETA Building Blocks Model |
Recognize, interpret, and respond appropriately to the communications of others. |
| ETA Building Blocks Model |
Notice and attend to relevant visual and non-verbal cues and sources of information. |
| ETA Building Blocks Model |
Locate and make use of information in various media, such as: written documents, calendars, signs and notices, contracts, regulations, complex instructions, audio messages, and visual representations such as graphs and charts. |
| ETA Building Blocks Model |
Comprehend an author’s meaning and identify the main ideas expressed in communications. |
| ETA Building Blocks Model |
Write legibly or type accurately and use correct spelling, punctuation, and capitalization in written communications. |
| ETA Building Blocks Model |
Use correct grammar and standard syntax, sentence structure, tone, pace and organization. |
| ETA Building Blocks Model |
Convey relevant information clearly, correctly, and succinctly. |
| ETA Building Blocks Model |
Effectively reflect, restate, question, or clarify with others in order to provide information, suggest alternatives, or report errors, problems, or concerns. |
| ETA Building Blocks Model |
Create substantially error-free written, visual, or audio presentations of information. |
| ETA Building Blocks Model |
Ensure personal safety by engaging in training to use equipment, tools, and personal protective equipment appropriately. |
| ETA Building Blocks Model |
Follow established safety practices as appropriate for one's role, work environment, and field of work or study. |
| ETA Building Blocks Model |
Contribute to safety discussions with an understanding of one's legal rights and the implications of workplace risks. |
| ETA Building Blocks Model |
Recognize, anticipate, prevent, and address common hazards in order to prevent workplace illness and injuries. |
| ETA Building Blocks Model |
When needed, administer first aid or CPR if trained and summon assistance in response to incidents. |
| ETA Building Blocks Model |
Take accurate measurements of time, temperature, distances, length, width, height, perimeter, area, volume, weight, velocity, or speed. |
| ETA Building Blocks Model |
Correctly convert from one measurement to another (e.g., from English to metric or International System of Units (SI), or Fahrenheit to Celsius). |
| ETA Building Blocks Model |
Build strong customer relationships by anticipating, seeking out, and attending to customer/client needs, interests, goals, and feedback. |
| ETA Building Blocks Model |
Maintain customer/client relations by following through and providing prompt, efficient, and personalized assistance to meet their requirements, requests, or concerns. |
| ETA Building Blocks Model |
Provide thorough, accurate, and timely information and (where appropriate) guarantees to address customer/client questions, concerns, and objections. |
| ETA Building Blocks Model |
Evaluate customer satisfaction and adjust services or propose appropriate solutions in response to stakeholder feedback. |
| ETA Building Blocks Model |
Establish appropriate boundaries and remain calm and empathetic when dealing with hostile customers/clients or unreasonable demands. |
| ETA Building Blocks Model |
Explain and utilize basic knowledge, terminology, and relevant principles and practices within a field. |
| ETA Building Blocks Model |
Develop and apply extended knowledge in the field. |
| ETA Building Blocks Model |
Follow applicable laws, rules, policies, and regulations in the field. |
| ETA Building Blocks Model |
Apply comprehensive and specialized knowledge in the field. |
| ETA Building Blocks Model |
Integrate comprehensive knowledge within the field, including core theories and practices. |